Customer Loyalty/NPS

Drug Safety Labeling
September 25, 2016
Voice Recognition Research
September 25, 2016

Customer Loyalty/NPS

Portfolio

Customer Loyalty/NPS


  • An NPS benchmark survey and focus groups were conducted with IT DM's and IT end users across 4 enterprise product brands in the US and UK
  • The deliverable included a competitive comparison of the brands, identification of best-in-class experiences and top areas of improvement needed
  • Research conducted by an NPS Certified Professional