Voice Recognition Research

Customer Loyalty/NPS
September 25, 2016
Tablet Journey
May 1, 2014

Voice Recognition Research

Portfolio

Voice Recognition Research


  • Conducted a competitive heuristic evaluation to evaluate best and worst practices across seven competitive voice recognition softwares
  • Measured and assessed usability tenets of a natural language voice recognition solution via multiple rounds of usability testing
  • Evaluated how user perceptions of voice recognition software are affected by degraded voice recognition performance across various task commands and dictation