Unreliable data leads to poor UX and CX. This can manifest itself in many ways including product abandonment, higher support costs, customer attrition and brand damage.

Researcher Tips and Thought Leader Insights

Our thoughts about what we do and why we do it.

January 18, 2017

Heuristic Reviews: How Experts Anticipate Usability Problems (Part 2)

In our recent post, we introduced the idea of incorporating heuristic evaluations in the product development cycle as part of a more well-rounded approach to performing research. In the first article of this two-part post, we discussed some usability problems with a portable electric space heater and pointed out how […]
December 13, 2016

Heuristic Reviews: How Experts Anticipate Usability Problems (Part 1)

Heuristic evaluations, or expert reviews, are sometimes overlooked because they don’t involve recruited participants and, as the thinking goes, they aren’t as “valid” as testing with actual users. However, as with the many other methods available in a UX researcher’s toolbox, heuristic reviews have their place and purpose, and can […]