Healthcare IT: Contextual Inquiry

  • Goals: Determine the effectiveness of a healthcare site through a contextual inquiry
  • Method: Fourteen business decision makers (DM), IT DMs, and IT influencers (such as CIOs and IT Directors) from hospitals and physician practices and clinics were interviewed in person and remotely
  • Results: Gained insights into the effectiveness of the site’s content and layout

An example of the contextual inquiry results, with supporting images and text.