Healthcare IT: Contextual Inquiry
- Goals: Determine the effectiveness of a healthcare site through a contextual inquiry
- Method: Fourteen business decision makers (DM), IT DMs, and IT influencers (such as CIOs and IT Directors) from hospitals and physician practices and clinics were interviewed in person and remotely
- Results: Gained insights into the effectiveness of the site’s content and layout
An example of the contextual inquiry results, with supporting images and text.