By harnessing sound research methodologies and our expertise, HI delivers data-driven insights that drive intuitive design. This leads to engaging experiences that result in product success and profitability.

Research Services

Custom solutions for all your needs.

Our team is adept at customizing research solutions to understand your user’s needs and their interactions with your product.

Technology UX

Human Interfaces employs a variety of qualitative and quantitative research methods to improve your product’s design and your user’s perception of the experience.

  • Ethnography
  • User Interviews (in-person or remote)
  • Task / Needs Analysis
  • User Profiling / Personas
  • Focus Groups
  • Online Surveys
  • Competitive Analysis
  • Heuristic Evaluation / Expert Review
  • Formative Usability Testing
  • Summative Usability Testing
  • Baseline / Benchmark Testing

Customer Research / CX

UX is a key factor for many of our clients; however, the concept of experience has grown to include the entire customer experience. Our research methods can help make sense of, and improve your customer’s experience.

  • User Profiling / Persona Development
  • Kano Modeling
  • Journal Studies / Digital Diaries
  • Customer Journey / Journey Mapping
  • Brand Perception Research
  • Customer Loyalty Research
  • NPS / Satisfaction Surveys