Services

Knowing your customer ensures product success.

We offer custom research solutions that best meet your objectives, regardless of whether your end user is a consumer, IT guru or healthcare pro.

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Healthcare UX

Labeling, instructions for use, device usage, HF testing.

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Technology UX

Hardware, software, web apps/platforms, emerging technologies.

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Customer Experience

Customer research, customer journey, branding, loyalty.

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UX Resources

eBooks, guides, whitepapers, and case studies.

Developed by our highly-trained research professionals, with backgrounds in Human Factors, Human-Computer Interaction, and Cognition.

UX Resources
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Portfolio

Research in action.

Here is a sample of recent projects that we worked either as an extension of our clients’ internal team or as an unbiased independent expert.


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Facility

Designed by researchers for researchers.

Our high tech labs allow clients to get a front row seat when observing customer behavior and interactions.

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About Us

Smart. Efficient. Nerdy.

Over the last 20 years, our team of professionals have established a long history in consumer electronics, human-computer interaction, and emerging technologies.
As one of the top leading UX firms serving Austin, we pride ourselves in creating customized solutions to meet our clients’ objectives.

 
 

Greg Liddell, Ph.D.
Founder

Nicole Proulx, M.A.
Director of Research Services

 
 
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Clients

From start-ups to Fortune 50 companies.

We value the relationship with our clients. Over 95% of new projects come from repeat and referral business.

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Our top returning clients trust us most. See how we can help you next.

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Blog

Publications from industry thought leaders.

Read up on our research tips and insights as well as our musings about the latest design trends.

May 19, 2020
Published by Rob Dixon at May 19, 2020
Categories

Introducing our “Back to Basics”? Series

Conducting user experience (UX) research has increasingly become an accepted and expected part of the development process for diverse product teams, from those building consumer websites to those developing enterprise applications. This is fantastic news for users because by the time the product makes it to them, their needs and […]
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July 30, 2019
Published by Jasmine Granados at July 30, 2019
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The RITE Method with Affinity Mapping: An Effective Duo

  The Rapid Iterative Testing and Evaluation (RITE) method was pioneered at Microsoft Games Studios and Microsoft Research and has been used in a variety of industries since. Traditional usability testing runs all the participants, analyzes the data, and then makes recommendations. The RITE method differs from traditional usability testing […]
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June 25, 2019
Published by Jasmine Granados at June 25, 2019
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Games UX: 6 Key Differences From Traditional UX

When comparing researching and designing the user experience (UX) for traditional applications and games, there are many similarities. However, there are a few key differences. For example, one common goal in traditional UX is to make a system as easy to use as possible. This is accomplished by doing things […]
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January 21, 2019
Published by Mikey Brogdon at January 21, 2019
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Foldable Smartphones: 7 Considerations to Avoid a UX Disaster

Mikey Brogdon, Human Interfaces With Samsung’s recent reveal and Huawei’s announced upcoming tech, foldable phones are nearing the public market. The capability to have a tablet-sized screen fold up to be pocket-sized seems like it will be the next big thing for smart phone technology. However, this new advent raises […]
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