Kano Modeling & Attribute Mapping

Portfolio

Goals: Assess current and proposed features of a web platform to understand their impact on user experience
Method: Through phone interviews, participants provided feedback on features by responding to a Kano model attribute modeling survey and follow-up questions
Results: The research gauged respondents’ thoughts on the inclusion or exclusion of features, their perceived importance, and satisfaction with their implementation

_{The resulting model showing how attributes ultimately influenced satisfaction and dissatisfaction according to study participants.}