Portfolio
Kano Modeling & Attribute Mapping
- Goals: Assess current and proposed features of a web platform to understand their impact on user experience
- Method: Through phone interviews, participants provided feedback on features by responding to a Kano model attribute modeling survey and follow-up questions
- Results: The research gauged respondents’ thoughts on the inclusion or exclusion of features, their perceived importance, and satisfaction with their implementation
![](http://humaninterfaces.net/wp-content/uploads/2017/02/projects-AttributeMapping.png)
The resulting model showing how attributes ultimately influenced satisfaction and dissatisfaction according to study participants.